Foreign trade customer visit reception process
1, reception customer preparation
(1) After receiving the customer's notification to visit the information, the fastest time to reply to the customer by email or phone, indicating that the customer is welcome to visit, to understand the number of customer visitors, whether they need a car, whether they need to help book the hotel, the main purpose of the visit and so on. Facilitate visiting arrangements.
(2) After receiving the information statistics form replied by the customer, make various arrangements as soon as possible, such as car dispatch application, customer visit contact letter, sample, catalog, price, etc., and plan the personnel accompanying the reception such as the manager or group leader, and inform the customer of the details and discuss the details. Understand the details of the customer and prepare the customer visit plan, such as the visit process, what to talk about, and what to achieve.
